CQC’s response to BBC’s undercover investigation inside a hospital for vulnerable people

CQC’s response to Panorama’s undercover investigation inside a hospital for vulnerable people

A recent edition of BBC’s Panorama captured evidence of shocking abuse taking place at a service for people with a learning disability and/or autism.

In response, Dr Paul Lelliott, Deputy Chief Inspector of Hospitals (lead for mental health), said:

“As soon as the BBC told us that they had evidence of abuse we alerted the police and they are now investigating.

“We will urgently explore ways in which we can better assess the experience of care of people who may have impaired capacity, or even be fearful to talk about how……

Read Dr. Paul Lelliot’s report

Care Home fined – resident died after eating chlorine tablets

A care home operator has been fined £270,000, after a resident of Lomond Court Care Home, Glenrothes, Fife (who suffered symptoms of Alzheimer’s Disease) put chlorine tablets in his mouth and chewed them, leading to his death.

Kirkcaldy Sheriff Court heard how on 4 August 2015 a delivery of cleaning products was made to Lomond Court. These were left unattended in a corridor, in an unsealed box. In that box….

HC-ONE Limited of Southgate House, Archer Street, Darlington, County Durham, pleaded guilty to breaching Sections 3(1) and 33(1)(a) of the Health and Safety at Work Act 1974 and fined £270,000.




Nursing home in special measures after watchdog spots ‘signs of abuse’.

Nursing home in special measures after watchdog spots ‘signs of abuse’.

Experts from the CQC visited Eastcotts Care Home with Nursing in Calford Green Suffolk in April & discovered “institutional and unsafe practices” which they claim went “unnoticed and unchallenged” by senior staff.

Inspectors said physical intervention was sometimes used by staff members while others spoke to residents “very sternly and harshly” and told them to “sit down” or “sit”.  More


Tooting care home company fined for serious fire safety failings

Tooting care home company fined more than £100,000 for serious fire safety failings.

Gold Care Consultancy Ltd which ran a care home in South London has been fined £90,000 and ordered to pay £15,000 costs for breaching fire safety regulations following the death of a pensioner.

In January 2015, staff at Wood House Care Home were  doing night time checks around the building when they heard cries for help from 78-yr old resident & discovered a fire in her room. She suffered from severe burns and sadly died from her injuries.  More


Guilty plea after fatal care home fire.

The owner of the Newgrange Care Home in Cadmore Lane, Cheshunt, pleaded guilty to 5 offences against fire safety  legislation after 2 residents died in a fire at the home in 2017.

An electrical fault caused a fire to break out which spread quickly to the roof space of the home. At the time 35 elderly residents were in the home, 30 were not  independently    mobile & 5 were over 100 years old.
33 residents were rescued by the fire service but   tragically,  2 residents died.
Newgrange of Cheshunt admitted that they breached their duty imposed by fire safety law & that the breaches were such that they put the residents of the care home at risk of death or serious harm. The company was fined £175,000 concurrent and ordered to pay £170 victim surcharge. They will also have to pay reasonable prosecution costs but these are subject to further negotiation. More


Four Seasons goes into administration

One of Britain’s largest care home groups, Four Seasons Health Care, has gone into administration.

Two of the holding companies behind the firm appointed administrators on Tuesday after struggling to repay their debts.

The group serves about 17,000 residents and patients and employs some 20,000 staff.

Four Seasons said the move would not affect care arrangements or lead to the closure of homes.